The Family Advocate is responsible for providing family-based wrap around case management services to teen mothers and their children. In coordination with other campus staff, the Family Advocate ensures that targeted, wraparound services help teen mothers prioritize education, build emotional intelligence and positive relationships, learn to navigate resources, maintain health and wellness, and develop parenting skills. The Family Advocate reports to the Bilingual Clinical Service Manager.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provides significant support and case management by helping teen mothers, some of whom are Spanish-speaking English Language Learners to navigate institutional systems (e.g., legal, community-based, health, human services, etc.) and coaches them in processes for seeking and attaining services/benefits for themselves and their children.
Sets service appointments (e.g., with probation officers, case managers, health providers, etc.) and assists with transportation as needed.
Reviews home visitation check lists, compiles paperwork, and completes follow-up for service appointments.
Advocates and/or participates in mediation to assist teen mothers to obtain what they and their children need from various agents.
Tracks output data (i.e., number/nature of appointments, progress on level of intervention, etc.).
Helps teen mothers to develop self-awareness through providing skills that build emotional intelligence, communication, healthy relationships, and leadership both in one on one and group settings.
Provides key logistical support to youth with opportunity for public speaking activities, including coordination of childcare availability where appropriate and coaching on speaking points.
Tracks output data (i.e., student/alumnae participation, external collaborations, etc.).
Helps teen mothers heighten awareness on preventative measures and responses to youth violence and crime.
Establishes a strong presence on campus and promotes meaningful interpersonal communications with Florence Crittenton Services’ youth and their families in order to develop trust.
Promotes an environment that values personal safety and risk prevention in support of academic success and personal development.
Assists program staff on inter-agency collaboration for ongoing delivery of activities addressing issues of domestic violence, sexual violence and rape, stalking, harassment, bullying, and other forms of violence.
Helps link youth to key resources including clinical staff who are able to provide intervention (e.g., restorative justice, one-on-one intervention, counseling, etc.).
Performs other duties as required and necessary to ensure the success of Florence Crittenton Services.

Supervisory duties:

None.

Knowledge, Skills and Abilities:

Consistently promote, support, work, and act in a manner in support of Florence Crittenton Services’ vision, mission, and values.
Manage emotionally charged and/or stressful situations with a firm but kind manner.
Drive a twelve-passenger van and transport teen mothers to necessary meetings and appointments.
Empower and educate youth on social emotional subjects.
Proficient writing skills and ability to confidently speak to large groups.
Excellent people skills, customer service orientation and cultural diversity skills.
Outstanding time management and organizational skills.
Ability to self-initiate and self-direct workflow.
Strong collaboration skills with initiative, determination, flexibility, and a sense of humor.
Prepare, compile, and sort documents for data entry.
Verify and log receipt of data.
Transcribe source data into the required electronic format.
Knowledge of computers including word processing, data base management, internet, social media, and Google Drive. Ability to use and knowledge of web-based data systems.

Education:

Bachelors degree is preferred.

Experience:

Two or more years of experience in any of the following or related fields: mental health, nonprofit or case management, youth development, social work is required.
Two or more years of experience working with youth is preferred.
Two or more years of experience in case management is preferred.
An equivalent combination of education and experience may be substituted on a year for year basis.

Additional Requirements/Licenses/Certifications:

Must have reliable transportation.
Must have a valid driver’s license.
Passing a driving record (MVR) and criminal history background checks will be required prior to the start of employment.
Bilingual in Spanish is preferred.

Working environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work location is in person.
Work is performed in an indoor professional office environment.
Occasional travel to conferences and meetings is necessary.
Work may involve additional hours during the evenings or weekends.

Physical Activities:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Prolonged periods of sitting or standing at a desk and working on a computer.
While performing the duties of this job, the employee is regularly required to talk or hear.
Moderate physical effort may be required by moving and positioning objects up to 50 pounds occasionally and/or 25 pounds frequently.

Compensation

Hiring Range is $48,000 – $52,000 commensurate with experience

Benefits

A generous benefits package includes a combination of paid time off (PTO) and paid sick leave, up to 12 paid holidays, scheduled school breaks (fall, winter, and spring), health, dental, and vision insurance with up to 85% employer paid premiums, 401(k) plan with employer match available, employer paid Life, AD&D, STD, and LTD insurance, and Employee Assistance Plan (EAP).

To Apply:

Email cover letter and resume to Human Resources at HR@flocritco.org
Invitations for interviews will be extended upon review of qualified candidates until the position is filled.

Florence Crittenton Services is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law.